Hello. seems like were both having the same problem. all i know is that this is a BIOS password; someone had to set this password before you used your laptop. it is set in the bios configuration screen. Normally on most desktops theres a battery on the motherboard that you can pull out and place back in to refresh the memory. or sometimes you find jumpers that you need to switch back and foward to reset the memory as well. I will try to open my laptop to see if those strategies can fix it. I will keep you updated. If you find anything out let me know as well. Thanks.